Client Accounts Representative

• Communicate and interact with attorneys, assistants, and clients
• Manage assigned attorneys’ inventory, specifically monitoring and resolving aged invoices, credit balances, and aged unbilled work
• Handle all aspects of attorney and client outreach (via email, phone, and/or mail) to resolve non‑payment issues
• Respond to collection related requests quickly, effectively, and accurately
• Work with peers and management on collection related requests
• Partner with the Billing team to resolve auditing issues, reconciliation issues, and to elevate concerns as needed
• Communicate and report to leadership on delinquent collections and at‑risk inventory
• Special projects and duties as assigned

Requirements

• 0-2 years of work in a professional environment
• Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365
• Excellent organizational, problem‑solving, and time‑management skills
• Excellent written and verbal communication skills, with the ability to interact professionally with attorneys, clients and internal stakeholders
• Excellent interpersonal skills and ability to use good judgment
• Excellent computer skills
• Proficient knowledge of accounting functions
• Bachelor’s degree in accounting, finance or business discipline (preferred)

Hard Skills

• Accounting functions
• Microsoft Office Suite
• Microsoft 365

Soft Skills

• Organizational skills
• Problem‑solving skills
• Time‑management skills
• Written communication skills
• Verbal communication skills
• Interpersonal skills
• Judgment

Certifications & Qualifications

• Bachelor’s degree in accounting
• Bachelor’s degree in finance
• Bachelor’s degree in business