Better Hearing Care is seeking a friendly, customer-focused Click-to-Chat Servicing Representative to assist customers through online chat. The ideal candidate will communicate professionally, respond promptly to inquiries, and help customers access information about our hearing care services.
Key Responsibilities
Respond to customer inquiries through the company's online chat platform.
Provide accurate information about services, appointments, and general inquiries.
Assist customers with scheduling, rescheduling, and appointment confirmations.
Direct complex questions to the appropriate department or staff member.
Maintain accurate records of customer interactions.
Follow up on outstanding customer requests when necessary.
Handle customer information with professionalism and confidentiality.
Qualifications
Excellent written communication and typing skills.
Strong customer service and problem-solving abilities.
Comfortable using computers, email, and online chat platforms.
Ability to multitask and manage several conversations.
Good attention to detail and a professional attitude.
Previous customer service or chat support experience is an advantage.
Click-to-Chat Servicing Representative in Remote at Better Hearing Care
This position is listed as full time and onsite. It was posted 3 days ago.