Clerical Supervisor I-II-III - Surgical Subspecialty Clinic

Clerical SupervisorEmployer: Ventura CountySalary: $50,460.87 - $85,598.94 AnnuallyLocation: Ventura, CAJob Type: Full-Time RegularJob Number: 1269HCA-26AB (VM)Department: Health Care AgencyDivision: Ambulatory CareOpening Date: 6/24/2026Closing Date: ContinuousThe Ventura County Health Care Agency encompasses a wide range of departments through our award-winning hospitals, clinics, public health, behavioral health, and health plan services. We are proud to provide high-quality, community-based healthcare services to all residents of Ventura County.Ventura County Medical System (VCMS) is a fully integrated, comprehensive system of hospital, clinic, and specialty services. The system provides access to health care to all county residents, with special emphasis on serving underserved populations and those facing barriers to care. Ventura County Medical Center (VCMC) is a designated Level II Trauma Center and is recognized for its extraordinary trauma team, which includes highly skilled surgeons specializing in Otolaryngology (ENT), Urology, Neurosurgery, and Plastic Surgery.Under direction, the Clerical Supervisor I/II/III for the Surgical Subspecialty Clinic, plans, organizes and supervises assigned clerical operations or support unit(s) which may involve highly technical and specialized health care journey or advanced journey level clerical work.The incumbent will lead their department and support administrative areas by planning and reviewing the work of staff, developing initiatives to support department productivity goals, and managing procedural operations of the department.

The position supports surgical specialty practices and ambulatory surgery center services by supervising front office staff, conducting training, disseminating information to their team, and supporting administrative tasks.The ideal candidate will have some lead or supervisory experience including, training, coaching, and team building, as well as strong leadership abilities complemented by knowledge of and experience with practice management systems (PMS), and electronic medical records (EMR) systems. They should be detail oriented, technologically savvy, and results-driven, with exceptional customer service and communication skills. Additionally, the candidate will have experience in an outpatient clinical setting or surgical specialty practice, demonstrating the ability to manage multiple priorities effectively in a fast-paced setting while delivering high-quality care and support.Depth and breadth of assignments increase at each level and may include, but are not limited to the following:Plans, organizes and supervises the work of clerical staff and other subordinate secretarial personnel; reviews work of staff to ensure adequacy and accuracy of documents and files processed through the department.Oversees and manages the registration & scheduling process, which includes inputting and retrieving patient information utilizing multiple databases; ensures appropriate government code input to receive reimbursement; identifies scheduling errors;Develops and implements internal program procedures and work methods; instructs staff on changes in procedure or policy that affect operation; conducts training and orientation of new staff and ongoing training for all staff.Performs and reports on clinic performance and compliance audits in accordance with professional standards and procedures;Handles the more difficult and complex procedural problems; research state law, county codes and policies to ensure compliance and prepares and processes documents as needed; responds to questions and special problems of the public or various departmental representatives; may handle communication with outside agencies.Delivers exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction;Collaborates with physicians, staff, health insurers, and outside agencies to enhance the relationships between patients and our health system;Maintains pertinent records and performs related work as required which may include typing, filing, preparing and mailing correspondence, briefs, exhibits, lists, various documents, arbitrations, civil service matters and other employee relations matters.Maintains current knowledge of office computer systems and word processing software.Initiates, monitors, evaluates and revises all office related blanket purchase orders for office supplies and equipment.May prepare employee performance appraisal and/or evaluations; may receive and resolve routine personnel matters and make recommendations to superiors on difficult and complex personnel matters.May act as back-up secretary and assist all clerical staff.May be assigned additional clerical, technical, administrative and/or supervisory duties and responsibilities.May assist with staffing needs and other program decisions.Performs other related duties as assigned.These are entrance requirements to the exam process and ensure neither continuance in the process nor placement on an eligible list.EDUATION, TRAINING, and EXPERIENCESome (I), considerable (II), or progressively responsible (III) clerical/secretarial experience which has led to the acquisition of the required knowledge and abilities. The required knowledge and abilities also can be obtained by:Clerical Supervisor IAny combination of education, training or experience equivalent to four (4) years of clerical/secretarial experience which demonstrates the ability to plan, assign, train and evaluate the work of others.Clerical Supervisor IIAny combination of education, training or experience equivalent to five (5) years of clerical/secretarial experience which includes at least one (1) year of direct supervisory experience in an outpatient clinic.

Depending on the assignment, experience in a specialty area may be required.Clerical Supervisor IIIAny combination of education, training or experience which is equivalent to six (6) years of clerical experience. Two (2) of the six years must have included direct supervisory experience in an outpatient clinic. Depending on the assignment, considerable experience in a specialty area may be required.DESIREDExperience using electronic medical record (EHR) software (i.e. Cerner)Bilingual (English/Spanish)Experience working in a surgical clinical settingOTHER REQUIREMENTSDepending on the position, a minimum net words per minute typing speed and/or shorthand speed may be required.Depending on assignment, a valid California driver license may be required.This is a continuous recruitment and may close at any time; therefore, apply as soon as possible if you are interested in it.

Your application must be received by County of Ventura Human Resources no later than 5:00 p.m. on the closing date.To apply online refer to our web site: . If you prefer to fill out a paper application form, please call , for application materials and submit them to County of Ventura Human Resources, Health Care Agency, 646 County Square Dr., Ventura, CA 93009.It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it/they may not be submitted in lieu of the application.A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, criminal background information, and driving record may be required for this position.The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.