Our client, an established organization within the insurance industry, is seeking a Claims Technology & Support Analyst to join their team. This position will support claims professionals with day-to-day technology needs while assisting with system testing, data reporting, and quality assurance initiatives. The ideal candidate will be technically savvy, customer-service oriented, and comfortable troubleshooting technology issues while developing their experience with reporting and business intelligence tools.
Key Responsibilities
- Provide day-to-day technical support to Claims department users, assisting with minor system issues, troubleshooting, and general technology-related questions.
- Participate in quality assurance and testing of claims technologies and applications, including Paragon and Claims Center.
- Assist with identifying, documenting, and escalating system issues while working with appropriate business and technology teams toward resolution.
- Utilize Power BI, Excel, and other reporting tools to assist with data analysis, reporting, and operational needs.
- Support data entry, data validation, and quality assurance activities to help maintain accurate claims and system information.
- Assist with testing system enhancements, documenting results, and identifying potential functionality or workflow issues.
- Provide responsive customer service to internal users and help communicate technical information in an easy-to-understand manner.
- Support additional claims technology, reporting, and operational projects as needed.
Qualifications & Experience
- Working knowledge of Power BI; extensive professional experience is not required.
- Strong technical aptitude and ability to quickly learn and troubleshoot new applications, systems, and technology.
- Customer service or technical support experience strongly preferred.
- Experience with Microsoft Excel and other Microsoft Office applications.
- Previous exposure to Auto Claims, insurance claims, or the Property & Casualty insurance industry is highly preferred.
- Experience with data entry, quality assurance, system testing, reporting, or technical support is a plus.
- Strong problem-solving, communication, and organizational skills with a willingness to assist users with a variety of technical needs.
Salary & Benefits
- $65,000 to $75,000 annual base salary, depending on experience
- Comprehensive Medical, Dental, Vision, and Life coverage
- Employer matching 401(k) plan
- Generous PTO plan
- Professional development and career advancement opportunities
Claims Technology & Support Analyst in Omaha Metropolitan Area at King's Insurance Staffing
This position is listed as full time and onsite. It was posted 5 days ago.