Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group. We combine a “small company” culture where your ideas will be heard with “big company” expertise to help you succeed. With over 30 specialty property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.
Great American Custom, an underwriting division of Great American Insurance Group, dedicates itself to serving client needs and delivering outstanding service. We have made a name for ourselves as a full-service underwriting organization focused on long-term client relationships and customized business solutions. We specialize in providing primary casualty products as well as umbrella and capacity excess products that meet the needs of the commercial market. Our policy holders range from small businesses to complex multi-national corporations and Fortune 1000 accounts.
Claims Technical Director - Excess Claims
Los Angeles, CA – Join our team as a Claims Technical Director overseeing a book of excess claims.
Responsibilities
- Manager of a book of excess claims for a significant size, complex product(s) or line of business, including complex coverage and mass tort matters.
- Conduct thorough investigations, critically assess coverage and liability, and formulate strategic approaches to claim resolution.
- Analyze and negotiate settlements within prescribed authority, and participate in arbitrations, mediations, depositions, or trials.
- Develop and implement strategic coverage decisions, determining outcomes, and formulating negotiation strategies for stakeholders.
- Oversee the issuance of payments within assigned authority limits, ensuring accuracy and timeliness.
- Ensure all correspondence, reports, and settlement agreements are accurately documented and strategically managed.
- Serve as the technical expert on product(s).
- Evaluate and make recommendations to executive management on internal and external issues of strategic importance.
- Accountable for achieving performance targets and business results.
- Perform other duties as assigned.
Requirements
- Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field, or equivalent experience.
- Minimum of 15 years of experience in property and casualty claims handling; completion of a professional designation preferred, such as Associate in Claims (AIC).
- Operate at the highest authority level on complex, high-impact assignments, possessing extensive technical knowledge and skills in both product and industry.
- Ensure all correspondence, reports, and settlement agreements are accurately documented and strategically managed.
- Serve as the technical expert on product(s).
- Excellent analytical, negotiation, and problem‑solving skills.
- Ensure compliance with all legal, statutory, and regulatory requirements.
- Accountable for achieving performance targets and business results; provide technical advice and support to lower‑level positions, management, and other departments.
- Requires prolonged sitting.
- Requires continuous use of computer.
- May lift, carry, push, or pull objects up to 10 lbs.
- Employees expected to be on‑site at the Downtown Los Angeles office four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.
Company
GAIC Great American Insurance Company
Salary Range
$123,280.00 – $168,820.00
Benefits
We offer competitive benefits packages for full‑time and part‑time employees. Full‑time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full‑time and eligible part‑time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits. Excludes seasonal employees and interns.
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