Sr. Claims SpecialistOld Republic BITCO is seeking a Sr. Claims Specialist to join our branch office located in Dallas TX. As a respected specialty insurer with 11 branch offices across 10 states, OR BITCO delivers tailored insurance solutions to complex industries such as construction, forest products, and oil and gas.
This position is open to a hybrid/remote work arrangement, blending flexibility with meaningful in-person collaboration. Candidates should be comfortable with occasional business travel to other OR BITCO offices and offsite locations.At OR BITCO, our work is guided by core values. We care deeply about our people, partners, and customers. We are committed to excellence and accountability.
We deliver on our promises with integrity and precision, and we strive to make a meaningful impact in everything we do. These values drive our mission to protect the people and industries that keep America running.Join the OR BITCO team and be part of a workplace built on collaboration, open communication, and a positive culture that supports growth and success. If you are passionate about operational excellence and ready to make a measurable impact within a growing, industry-leading organization, BITCO offers the platform and challenge you have been looking for.Position SummaryThe Claims Representative provides critical support in the handling of claims across multiple lines of coverage, with an emphasis on Bodily Injury claims. This role is responsible for investigating, evaluating, negotiating, and resolving assigned claims while analyzing coverage, liability, damages, and legal issues in accordance with company policies and regulatory requirements.
The ideal candidate manages claims efficiently and accurately, maintains a strong focus on customer service, and builds positive working relationships with policyholders, agents, attorneys, vendors, and internal business partners to ensure timely and effective claim resolution.Primary ResponsibilitiesReview, analyze, and interpret policy conditions, exclusions and endorsements to resolve coverage and liability issues for assigned claimsReview and evaluate claim reserves to ensure that the respective reserve properly reflects the potential exposureInvestigate claims to evaluate coverage and legal issues, which may include meeting with Insureds and witnesses, and obtaining statements, records, and other evidentiary materialsProvide proper documentation and reporting of investigation and claims handling activitiesProvide customer service to insureds and claimants throughout the claims processNegotiates and resolves claims with claimants and insureds and provides appropriate claims resolution documentsProvides direction to and management of independent adjusters and other third parties retained to assist in a particular claimPerform other duties as assignedQualificationsMinimum of 3 years of experience with the following: Coverage Review – interpreting policies, agreements and disclaimersClaims Investigation – Statements, authorizations, retention of qualified expertsClaims Administration – Reports, review reserves, compliance knowledge of laws and proceduresClaims Settlement – Preparation of releases and proof of loss statementsMust be service-oriented, with the ability to provide prompt, efficient, and effective claims and customer serviceProven ability to develop and maintain good working relationships with customers and co-workers, both internal and externalAbility to clearly, accurately, and effectively communicate, both orally and in written correspondence and both internally and externally, including with our customers, claimants, and members of the publicGood negotiation skillsExcellent judgement and decision-making skillsBenefitsCompetitive salary paired with a comprehensive benefits packageGenerous paid time off, plus 12 paid holidays annuallyComprehensive health coverage, including medical, dental, and vision plansAdditional protection through accident, critical illness, and hospital indemnity insuranceCompany-paid life insurance equal to 2× annual salaryCompany-paid short-term and long-term disability coverage401(k) Savings and Profit-Sharing Plan through Old RepublicOngoing education, training, and professional development opportunitiesSupport for industry certifications and insurance designations, including financial assistanceFlexible scheduling with a two-hour window for start and end times within a 7.5-hour workdayOpportunities to give back through corporate philanthropy and community service initiativesOptional benefits including travel, commuter, and pet insuranceEmployee wellness support through a dedicated fitness program