Claims Secretary

Claims Administrative AssistantPrimary Purpose: Performs administrative duties to assist adjusters with some or all areas of the claims process. Essential duties and responsibilities include the following. Other duties may be assigned.Answer incoming telephone calls and give information to callers, take detail messages, or transfer calls to appropriate individuals.Process, modify, and update claims files by using the computer system to enter, access or retrieve claim data. Print reports and collect other information as needed.Send notifications to insureds and contact insureds or other involved persons to obtain additional information as needed.Order reports, such as police reports, if necessary.Enter claim payment information into computer system and transmit claims for payment. Post or attach information to claim file.

Balance daily claim payments as needed.Record adjuster's claims for length of time.Provide customer service, such as giving limited instructions on how to proceed with claims or providing referrals to auto repair facilities or local contractors.Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.Provide administrative support such as composing and typing routine correspondence, answer and screen telephone calls, read and route incoming mail, order and maintain supplies. Proof documents and correspondence for accuracy and correctness.Purchase office supplies and maintain office petty cash account.Competencies To perform the job successfully, an individual should demonstrate the following competencies:Customer ServiceInterpersonal SkillsOral CommunicationWritten CommunicationBusiness AcumenDiversityEthicsOrganizational SupportJudgementPlanning/OrganizingProfessionalismAdaptabilityAttendance/PunctualityQualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Language SkillsMathematical SkillsReasoning AbilityComputer SkillsOther Skills and AbilitiesOther QualificationsPhysical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is not a remote position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is required to sit more than 50% of the time. The employee is occasionally required to stand and walk around the office to perform various tasks. The employee will occasionally be required to lift up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This is not a remote position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The worker is regularly in a typical office environment and is not subject to adverse environmental conditions. The noise level in the work environment is usually moderate.