Job TitleClaims ProfessionalJob SummaryThis role is responsible for reviewing, analyzing, and investigating P&C insurance claims to determine their validity and ensure accurate and fair settlements. This role involves examining policy coverage, gathering evidence (such as statements, reports, and documentation), interviewing claimants and witnesses, and identifying potential fraud or inconsistencies.Work LocationThis position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) will be offered a hybrid work schedule. Candidates who are fully remote (beyond 50 miles) may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training, and corporate events.Responsibilities & QualificationsAre you ready to put your problem-solving skills to work and make a real difference for customers? We're looking for a motivated Claims Professional to handle a variety of low to moderate complexity Personal and Commercial Lines auto, general liability (GL), and property damage (PD) claims.In this role, you'll:Investigate, evaluate, and resolve claims while delivering outstanding customer service.Negotiate settlements with insureds, claimants, and attorneys.Manage active files, ensure accurate reserving, and maintain compliance with audit guidelines.Learn and grow through hands-on training, mentorship, and project opportunities.What You Bring:We welcome candidates with a wide range of business backgrounds, including operations, sales, marketing, finance, customer service, or relatable skillsDemonstrated ability to adapt quickly and contribute across multiple functional areasExcellent communication skills, both written and verbalProven track record of managing priorities and delivering results in fast-paced settingsComfort with ambiguity and a willingness to take initiative in evolving business environmentsExperience handling auto and GL/PD claims is preferred.Preferred Education & Credentials:Bachelor's degree or equivalent experience.Associate in General Insurance and/or Associate in Claims designation.Salary StatementThe salary range for this position is $55,000-$77,000. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.BenefitsWest Bend offers a comprehensive benefit plan including but not limited to:Medical & Prescription InsuranceHealth Savings AccountDental InsuranceVision InsuranceShort and Long Term DisabilityFlexible Spending AccountsLife and Accidental Death & DisabilityAccident and Critical Illness InsuranceEmployee Assistance Program401(k) Plan with Company MatchPet InsurancePaid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidatesBonus eligible based on performanceWest Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.EEOWest Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.