Claims Manager

Job Description

Welcome to APEK Electronic Restoration. We are a team dedicated to helping people reclaim their lives after unexpected events, specifically by restoring electronics and appliances that have been damaged by an insurance loss. Based right here in Troy, MI, we believe our physical presence and commitment to our local community define the quality of the work we provide. We are currently looking for a Claims Manager who can bring a sense of order, empathy, and efficiency to our growing team. You won't just be pushing papers; you will be the bridge between families in need and the technical experts who get their lives back to normal. We pride ourselves on creating an inviting, supportive environment where every team member is valued for their unique contribution. If you appreciate a structured, purposeful role where your attention to detail directly impacts a homeowner's peace of mind, we would love to bring you on board. Come grow with us and help make a real difference in the lives of our clients every single day.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Team Lunches

Responsibilities

• Oversee the full lifecycle of electronic and appliance restoration claims, ensuring everything is logged and tracked accurately.
• Communicate regularly with insurance adjusters, homeowners, and our project managers to keep everyone informed.
• Prepare and review detailed estimates and reports to ensure all documentation is complete and ready for processing.
• Manage electronic files and physical records, keeping our system tidy and easy for the team to navigate.
• Resolve discrepancies in claims data by coordinating directly with relevant stakeholders to ensure smooth payouts.
• Provide warm and clear support to clients who are often navigating stressful situations, acting as their steady point of contact.

Requirements

• Minimum of three years in claims processing or a similar administrative role.
• Proficiency in Microsoft Office Suite and database management software.
• Strong organizational skills with a keen eye for detail and data accuracy.
• High school diploma or equivalent.
• Excellent verbal and written communication skills for professional client interaction.