Managing the daily operations of multiple teams, the full-time remote Claims Manager will oversee claim analysts and outsourced vendor staff, ensuring quality, production, and service expectations are met while supporting staff development and client retention. Key responsibilities Supervise and manage a team of Claim Analysts and outsourced vendor staff to meet departmental goals Address complex claim and customer service inquiries while advising team members on procedures Implement new clients into the unit and retain existing clients through effective management practices Required qualifications High School Diploma or GED equivalent 3-5 years of claim processing experience Previous supervisory or management experience Ability to work independently with minimal supervision Strong leadership and organizational skills