Claims Manager

What We Offer

• Salary of 38K – 42K depending on experience
• Opportunities to earn bonuses
• 401K when eligible
• Career advancement opportunitie

Responsibilities

• Promote and protect the TWO MEN AND A TRUCK® brand
• Work on a weekend rotation
• Handle all customer concerns and oversee the damage resolution process
• Maintain constant communication with customers throughout the process and vendors repairing damages Oversee vendor agreements and contract negotiations to ensure strong working relationships and cost reductions where necessary
• Contact all customer complaints within 24 hours
• Follow / promote the franchise’s safety policies and/or procedures to prevent accidents and damages
• Organize and file job sheets
• Provide outstanding customer service on all calls and online inquiries
• Recommend moving services and products based on cost, availability, and customer specifications
• Drive communication upward through daily, weekly, and monthly reports of all functional areas for franchisees to review
• Must be able to calmly and professionally handle difficult situations while provided next steps and solutions to address concerns in a timely manner
• Occasionally attends after hour work functions and participates in charity events
• Responsible for being an “on-call” emergency contact for movers, drivers and operations management outside of normal business hours.
• Participates in regular training and development programs offered locally or through STICK MEN UNIVERSITY® online; may occasionally attend in-person training to further develop personal and professional skill sets
• All other duties assigned by the General and Operations Managers

Requirements

• A minimum of 3 years of business, management, or other relevant experience is required; TWO MEN AND A TRUCK® or moving industry experience is preferred
• Excellent oral and written communication and comprehension skills
• Outstanding organizational and time management skills
• Demonstrated ability to lead by example to motivate, develop, and direct people
• Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
• Understanding of and commitment to customer service and TWO MEN AND A TRUCK® core values
• Valid driver's license and clean driving record; must be able to be insured under the current franchise auto insurance plan
• Must be proficient with the following Microsoft applications: Excel, Word, Outlook
• Stamina to lift and carry heavy items (75 lbs. or more) repeatedly while climbing stairs, balancing, walking, etc.
• Dispatch of move crews and possibly be required to go on a move.

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Lafayette, Louisiana. The employer at this location is BJB GROUP LLC.