Supporting the Claimant Excellence Team in a remote environment, the full-time Claims Customer Care Associate will manage claimant calls regarding group insurance products, providing education and guidance while ensuring a positive customer experience. Key responsibilities Communicate with approximately 50-60 customers daily, answering inquiries and providing claim information Educate customers on group insurance products, particularly FMLA and disability, while ensuring accurate claim documentation Identify and recommend process improvements to enhance team performance and quality of service Required qualifications High School Diploma or GED Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Ability to maintain a minimum internet bandwidth of 12 Mbps Experience in a fast-paced environment, preferably with data entry and research Capability to navigate multiple systems effectively