Supporting the Group Protection team in a remote environment, the full-time Claims Customer Care Associate will manage claimant inquiries regarding group insurance products, providing education and guidance while utilizing multiple applications in a call center setting. Key responsibilities Communicate with 50-60 customers daily, addressing questions and providing information about their claims Educate customers on product details, particularly regarding FMLA and disability claims, ensuring accurate documentation Identify and recommend process improvements to enhance team performance and quality of service Required qualifications High School Diploma or GED Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Ability to maintain a minimum internet bandwidth of 12 Mbps Experience in a fast-paced environment, preferably with data entry and research Ability to navigate multiple systems effectively
Claims Customer Care Associate in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.