Claims Assistant / Adjuster Trainee

About the Role

Our client, an established Anchorage-based insurance organization, is seeking a detail-oriented Claims Assistant / Adjuster Trainee to join its claims team. This is a great place to work, with an excellent benefits package and a supportive team environment. Reporting to the Claims Adjuster, this role provides primary administrative and technical support to the claims department, maintains official records, and serves as the front-desk receptionist for the office. It's a great opportunity for someone with insurance or claims experience who wants to grow toward an adjuster role, with hands-on exposure to Alaska Workers' Compensation.

What You'll Do

• Set up new claims and maintain accurate electronic files in the claims system
• Process incoming mail and scan documents, verifying that every page is captured
• Prepare correspondence and respond to inquiries from claimants, members, medical providers, and vendors
• Prepare and process medical bills for audit, enter bills for payment, and issue payments with complete backup documentation
• Request medical records and manage the discovery process
• Research disputed medical billings
• Arrange travel for injured workers
• Prepare insurance claim kits
• Serve as primary receptionist, answering phones and greeting visitors with professionalism
• Other duties as assigned

What You'll Bring

• Prior experience as a claims assistant or in a comparable insurance industry role
• Strong proficiency with Microsoft Office (Excel, Word, Outlook, and PowerPoint)
• Typing speed of 40+ WPM with minimal errors
• Clear, professional written and verbal communication skills
• Strong reasoning skills and the ability to learn state and federal reporting requirements, the Alaska Workers' Compensation Act, and related legal processes
• Exceptional attention to detail and the ability to stay focused on detailed work for extended periods
• A calm, professional demeanor under tight deadlines and pressure
• Valid Alaska driver's license with a good driving record
• Ability to obtain Alaska Notary Public certification within 90 days of hire

Work Environment & Physical Requirements

• This position is 100% in office, with continual computer use
• Occasional standing, walking, reaching, stooping, and lifting up to 25 lbs
• Occasional travel to remote Alaska communities, including by small aircraft, sometimes in challenging weather
• Occasional overtime may be required
• This is a non-exempt (hourly) position

Benefits

• Medical and Rx (2 plan options), dental, and vision insurance, with 85% of premiums paid by the employer
• Health Savings Account (HSA)
• Employer-paid basic life, AD&D, and $10,000 spouse life insurance, plus supplemental life available at employee cost
• 401(k) with 5% employer match
• Employer-paid defined benefit pension plan
• Leave accrual starting at 14 hours per month in year one
• 11 paid holidays plus 1 floating holiday
• Employer-paid short-term and long-term disability
• Professional development opportunities

PAY IS DOE