Claims & Warranty Manager - MRS

Claims & Warranty ManagerMustang Rental Services is seeking an experienced Claims & Warranty Manager to lead warranty administration, claim recovery, and OEM warranty compliance across our rental operations.This role is ideal for someone who understands the service side of the heavy equipment or rental industry and knows how to turn strong warranty processes into measurable results. You'll work closely with Service, Fleet, Operations, and Finance to identify warranty opportunities, improve claim accuracy, maximize recovery, and ensure eligible warranty dollars are not left on the table.At Mustang, we value experience, accountability, and continuous improvement.We offer:Great Work-Life BalanceJob Stability & Career Growth OpportunitiesMedical, Dental & Vision Insurance401(k) with Employer MatchPaid Time Off & HolidaysTuition Reimbursement & Development OpportunitiesAs the Claims & Warranty Manager, you'll oversee the warranty and claims process for Mustang Rental Services and Heavy Rents fleets, with a focus on recovery, compliance, and process improvement.Key responsibilities include:Manage warranty claims from identification and documentation through submission, tracking, and recoveryEnsure claims are accurate, complete, and submitted in accordance with OEM requirementsIdentify and maximize eligible warranty reimbursement opportunitiesReview high-dollar equipment repairs for potential warranty coverageMonitor claim aging, recovery performance, and outstanding warranty dollarsPartner with Service leadership to identify missed or underutilized warranty opportunitiesDevelop reporting and dashboards to improve visibility into warranty recovery and performanceStandardize warranty documentation and claim processes across the service organizationTrain service personnel on warranty documentation and claim requirementsConduct periodic warranty audits and identify opportunities to reduce warranty leakageMaintain accurate warranty records and reportingSupport OEM warranty audits and reviewsPartner with Service, Fleet, Operations, and Finance teams to improve warranty processesAssist with root cause analysis of recurring equipment failures and reliability trendsWhat we're looking for:5+ years of warranty administration or warranty claims experienceStrong knowledge of OEM warranty processes, claim preparation, submission, and recoveryExperience in an equipment dealership, construction/heavy equipment, equipment rental, or industrial service environment strongly preferredStrong attention to detail and ability to manage documentation-intensive processesAbility to analyze claim and recovery data and identify trends or missed opportunitiesStrong communication and cross-functional collaboration skillsAbility to establish consistent processes and hold teams accountable to documentation and compliance requirementsSuccess in this position means increasing warranty recovery, reducing missed claims and warranty leakage, improving claim accuracy and turnaround time, strengthening OEM compliance, and providing better visibility into equipment reliability and warranty performance.If you have strong warranty experience and understand how service operations, equipment repairs, and OEM claim requirements come together, we'd like to hear from you.Mustang Cat is an Equal Opportunity Employer.