Job Overview
We are seeking temporary administrative support for our Short Term Disability (STD) claims team. The role is a 30‑90 day assignment with potential conversion pending performance.
Responsibilities
- Review incoming correspondence items (claims forms, medical records, etc.), mark duplicates, close items, and label each item from a drop‑down list.
- Summarize key information from incoming correspondence related to STD claims.
- Verify initial eligibility details for claims.
- Contact claimants by phone to confirm information and perform outbound calls.
- Perform other administrative tasks as needed.
- Assess integrity and document findings.
- Work flexible hours (7am‑5pm local time, 30 min lunch, two 15 min breaks) and can handle OT if discussed with manager.
- Receive training and duplicate items as correspondence volume increases.
- Transition to case management side if converted.
Qualifications
- Must pass a background check quickly.
- Must confirm a dedicated, private workspace with no one nearby to protect claimant privacy.
- Basic proficiency in MS Word, Excel, and Outlook.
- Excel experience required.
- Comfortable with phone‑based work and outbound calls.
- Prior exposure to claims or medical terminology is a plus.
- Financial clients experience highly preferred.
- Good tenure at a restaurant and corporate experience afterward is helpful.