City Manager – Part-Time

Company Overview

Slate solves cleaning for single- and multi-location businesses anywhere in the US by custom-building exceptional cleaning teams and managing them remotely. We aim to make the cleaning experience more convenient and efficient for our customers. By offering easy customization, seamless booking, and effortless feedback sharing, we eliminate the hassle that often accompanies cleaning services.

Role Summary

We are seeking a City Manager (Part-Time) to represent Slate in New York City and oversee our local operations. With over 40 commercial accounts and residential accounts in NYC, this role is critical to ensure consistent service quality and strong client relationships.

The City Manager will provide on-the-ground oversight, conducting walk‑throughs, supporting employees, and building trust with clients. This is a flexible part‑time contract role (10–15 hours per week) with some evening and weekend work, as needed by the client.

Responsibilities

• Client Relations & Business Development
  • Represent Slate at promotional opportunities such as industry events or client meetings.
  • Conduct walk‑throughs with potential clients to understand their cleaning needs.
  • Provide face‑to‑face service and account management for existing clients.
  • Build long‑term client relationships and support account retention.
• Operations & Oversight
  • Conduct weekly or bi‑weekly visits to all sites and support accounts, including residential accounts and new openings.
  • Ensure quality assurance through site walk‑throughs, checklists, and photo documentation in Jobber.
  • Conduct QA inspections at client sites to ensure service quality and compliance with company standards.
  • Report updates, issues, and staffing needs to the Support Team and leadership.
• Employee Supervision & Support
  • Provide coaching, feedback, and accountability to employees on‑site.
  • Ensure cleaners follow protocols and represent Slate professionally.
  • Assist with recruitment, onboarding, and training as needed.

Qualifications

• Proven track record in sales, account management, or business development.
• Strong communication and interpersonal skills.
• Experience in lead generation, prospecting, and client presentations.
• Self‑motivated, target‑driven, and able to work independently.
• Experience in cleaning or facilities management or related industries is a plus.
• Ability to travel across NYC to client sites.
• Bilingual (English/Spanish) preferred but not required.
• Availability to work part‑time with flexible scheduling; some visits may be during the day, evenings, nights, and occasional weekends.

Ideal Work Schedule (Example Only)

• Monday (8:00–9:30 AM): Review open issues and plan the week.
• Wednesday (6:00–9:00 PM): Conduct site walk‑throughs and provide employee coaching.
• Friday (10:00 AM–2:00 PM): Visit new accounts and complete QA reporting.
• Weekend (2–3 hours as needed): Provide flexible coverage for client events, account openings, or urgent matters.

Core Competencies

Demonstrates strong client relations and business development skills, with a focus on account management and quality assurance in cleaning services. Capable of providing effective employee supervision and support while maintaining flexible scheduling to meet client needs.

Keywords and Tools

Highest‑signal resume keywords: Client Relations, Account Management, Quality Assurance, Employee Supervision, Bilingual (English/Spanish).

Hard skills: Sales, Lead Generation, Prospecting, Client Presentations, Quality Assurance Inspections.

Soft skills: Strong Communication, Interpersonal Skills, Self‑Motivated, Target‑Driven, Coaching.

Industry keywords: Cleaning Services, Facilities Management, Client Retention, Site Walkthroughs, Promotional Opportunities.

Tools & Technologies: Jobber.