Description At Citizens, we’re focused on relationship‑building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. In the role of Branch Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long‑term success. You’ll spearhead branch performance, sales growth, and an outstanding colleague and customer experience by leveraging inspirational leadership, collaborative partnerships, and sound operational practices. As a leader and coach you’ll help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value. The position requires operating in a digital‑first environment, showcasing mobile and online banking platforms, building a diverse talent pipeline, developing colleagues, and prioritizing performance and growth. You must communicate business priorities effectively, combine financial acumen with strategic insights, and guide decision‑making and delivery of results. As a visible brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.
Qualifications
- Required Qualifications
- High School diploma or equivalent required
- Leadership experience with proven ability to coach and develop to drive sales excellence, ensure world‑class customer service, and operational integrity in a high‑volume branch environment
- 4 years sales management experience in Retail or Branch Banking environment
- Successful record of managing objectives to meet sales goals, deadlines and branch goals in a profit and loss environment
- Drive an exceptional customer experience validated through customer satisfaction surveys
- Maintain strong partnerships with community & civic organizations
- Meet and comply with all requirements set forth in the SAFE Act, including successful completion of background checks and obtaining a unique identifier from the NMLS
- Preferred Qualifications
- Associate’s or Bachelor’s degree preferred
- Retail banking experience
- Talent sourcing & assessment experience
Hours and Work Schedule
- Hours per Week: 40
- Work Schedule: Varies with branch needs and may include weekends and evenings
- Pay Transparency: The salary range for this position is $85,050 - $116,550.00 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including work location and relevant skills and experience.
- We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Citizens’ paid time off policy exceeds the mandatory paid sick or paid time‑away policy of every local and state jurisdiction in the United States.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you’ll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce with access to training and tools to accelerate your potential and maximize your career growth.
Posting End Date: 08/24/2026
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