Providing second and third level technical support for the Cisco Enterprise Collaboration portfolio, the full-time remote Cisco Collaboration Engineer will troubleshoot hardware and software issues, mentor team members, and enhance technical documentation and processes for internal and external customers. Key responsibilities Deliver technical support and subject matter expertise for Cisco Enterprise Collaboration systems Mentor and assist in the management, testing, and deployment of Cisco Collaboration technologies Engage with management to influence the quality and manageability of technology services Required qualifications In-depth troubleshooting experience with Cisco Collaboration infrastructure and products Practical knowledge of SIP, H.323, Unix/Linux, AD/Exchange, and Cisco QoS CCNA Collaboration certification; CCNP Collaboration preferred Willingness to participate in after-hours escalation and on-call duties Substantial field implementation experience is highly desired but not mandatory
Cisco Collaboration Engineer in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.