CIC Analyst with Public Trust

To support critical operations, the full-time CIC Analyst with Public Trust will perform continuous monitoring of enterprise systems, manage incident response activities, and ensure accurate documentation while working remotely. Key responsibilities Perform continuous monitoring of systems to detect and respond to potential incidents in real time Support incident declaration and classification, ensuring timely escalation of critical incidents Coordinate incident bridge calls and provide stakeholder notifications and updates during active incidents Required qualifications Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience) 4+ years of experience in IT operations, monitoring, help desk, or incident support roles Demonstrated experience with IT operations monitoring or incident management in an enterprise environment Experience with ITSM tools (e.g., ServiceNow) for incident tracking and documentation Ability to operate effectively in a shift-based, 24/7 operations environment