ChurnZero & CX Operations AdministratorAn AI-enabled performance and software platform is currently looking for an experienced ChurnZero Administrator with a Customer Experience Operations background to provide short-term support following a team transition.This contractor will help move key CX projects forward while serving as a hands-on system administrator for ChurnZero, the Customer Success Platform used across the organization. The ideal candidate is highly self-directed, comfortable working independently, and able to translate business requirements into scalable workflows and processes within ChurnZero. This role will also partner with internal stakeholders to clarify requirements, communicate project status, and ensure projects are progressing effectively.Job DescriptionServe as a hands-on ChurnZero administrator, supporting the platform and related CX Operations initiatives - Execute CX Operations projects independently from requirements through completionBuild and maintain scalable workflows within ChurnZero that support Customer Experience functionsDevelop and optimize onboarding playbooks, escalation paths, and proactive customer outreach frameworksPartner with internal stakeholders to gather requirements, clarify needs, and translate business processes into effective system workflowsProvide regular project updates and communicate progress, risks, and questions to stakeholdersHelp identify opportunities to improve processes, automation, and operational efficiency across CXSupport other short-term CX Operations and ChurnZero initiatives as neededQualifications1+ year of hands-on ChurnZero administration experiencePrior experience working in a Customer Experience / Customer Success Operations functionDemonstrated ability to independently execute projects with minimal oversightExperience building workflows, playbooks, automations, or processes within ChurnZeroStrong understanding of Customer Success processes and operational best practicesAbility to communicate effectively with cross-functional stakeholders and translate business requirements into system solutionsStrong organizational skills and attention to detailComfortable working in a short-term, project-focused environmentAdditional InformationRemote Opportunity
ChurnZero & CX Operations Administrator in tampa at Unknown Company
This position is listed as contract and able to be worked remotely.