Child Support Agent II

Child Support Agent II Opportunity

Brunswick County Department of Social Services is accepting applications for a Child Support Agent II to work with our Child Support Team. We are a forward thinking, creative organization that truly believes in treating others as we want to be treated. We are looking for the right people to join our Team. A Child Support Agent II maintains a large caseload requiring the establishment of paternity, support and enforcement of support obligations in local child support cases. Job responsibilities include:

• Interviewing and explaining the program to clients and absent parents.
• Locating absent parents, establishing paternity and support obligations voluntarily and through court procedures.
• Enforcing court orders using wage withholdings, orders to show cause, registrations, URESA/UIFSA procedure, and other legal methods available.
• Preparing complaints, motions, notices, petitions, civil summons, and court orders under the general direction of the IV-D attorney.
• Preparing cases and clients for court, accompanying attorney to court and testifying as required.
• Monitoring support payments received and the distribution of same.

The ideal candidate will possess the following knowledge, skills and abilities:

• Knowledge of child support policies and legal mandates
• Working knowledge of Microsoft Office Suite
• General computer knowledge and ability to learn and navigate various programs and databases
• Excellent customer service skills
• Ability to prioritize tasks and reassess as priorities change in a fast-paced environment
• Ability to de-escalate upset customers / remain calm in stressful situations
• Strong written and oral communication skills

Must be available to work during emergency situations.

Brunswick County provides equal opportunity in employment for all qualified persons regardless of race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by the law. Reasonable accommodations may be provided to qualified individuals with disabilities throughout the application and employment process. If you require an accommodation, please contact us to discuss your needs.

Brunswick County is required by law to verify the identity and employment eligibility of all persons hired. Brunswick County participates in E-Verify to determine employment eligibility to work in the United States. All positions with Brunswick County require a valid driver's license and candidates must be current on Brunswick County taxes. Offers of employment are contingent upon successful completion of a pre-employment background check and drug screening. For positions requiring work with children, selected candidates will be required to submit fingerprints to the North Carolina State Bureau of Investigation (NCSBI) for a pre-employment criminal history record check in accordance with G.S. 153A-94.2(b).

Brunswick County employees are the county's most valuable asset. Therefore, it is the county's desire to offer a very rich and generous menu of fringe benefits. You can visit

Brunswick County offers the following benefits:

• Vacation Leave
• Sick Leave
• Petty Leave
• Paid Holidays
• Longevity Pay
• Health Insurance
• 401 (k) Plan
• 457 Deferred Compensation Plan
• Term Life Coverage
• Long Term Disability
• Short Term Disability
• Flexible Spending Accounts
• Vision Insurance
• Universal Life Insurance
• Critical Illness
• Tuition Assistance