Child Support Agent II

Scotland County Child Support Enforcement Program

We are glad you are interested in joining our team and serving the citizens of Scotland County! Scotland County employees work to improve the wellbeing and safety of citizens' lives. As a county employee you will work with others who value respect, teamwork, dependability, accountability, innovation and excellence. We offer flexible work scheduling and a full benefits package including medical insurance, vacation, paid holidays, and membership in the North Carolina retirement system.

Work in this class involves the initiation, preparation and organization, and enforcement of child support orders in a Child Support Enforcement (IV-D) program.

Examples of Duties

• Performs intake, establishment, enforcement, review, interstate and change functions for the child support program (or may only perform one of these tasks).
• Interview and make assessments of the needs of clients and identify if paternity needs to be established during the Intake process.
• Initiates location attempts by various means including computer databases, collateral contacts, employer records, and local resources during the Establishment and Enforcement process.
• Completes monthly reviews.
• Interviews clients/representatives and explains all actions to be taken on increases and verifying all required information.
• Completes new budgets and re-verifies all pertinent information to determine if a change should occur.
• Performs Interstate functions to include serving incoming registrations on non-compliance and completing and sending UISFA packets to other states.
• Responds to changes as reported by case participants.
• Initiates court proceedings, prepares evidence, and testifies in hearings.
• Must be able to establish and maintain effective working relationships with co-workers, supervision, clients, non custodial parents, and other professionals.
• Performs other duties as assigned, which may include emergency shelter duty.

Typical Qualifications

• A four year degree and six months experience in eligibility, investigative, judiciary, or legal work that provides knowledge, skills and abilities needed to perform the work;
• Or, an associates degree in business administration, human resources, law enforcement or closely related degree and two years of experience in eligibility, investigative, judiciary, or legal work that provides knowledge, skills and abilities needed to perform the work;
• Or, graduation from high school and three years of experience in eligibility, investigative, judiciary, or legal work that provides knowledge, skills and abilities needed to perform the work;
• Or, an equivalent combination of education and experience.

Special Requirements: Must possess and maintain a valid driver's license.

Supplemental Information

• Background records check, drug screen, and references will be required for the successful candidate.
• All applications will be considered but not necessarily interviewed.
• A resume in lieu of a completed application will not be accepted.
• Diplomas and degrees must be received from accredited institutions.

We are an Equal Opportunity Employer and E-Verify Participant

Benefits

Scotland County offers a wide range of benefits, including healthcare, supplemental plans and retirement programs.

Health We offer a high-deductible health plan with a $5000 deductible (Single). This program includes a Health Savings Account (HSA). Employee only coverage is completely funded by the County, PLUS the County contributes $1200 to the HSA annually.

Dental Our dental plan provides for preventive services, such as cleanings each year, at 100%. There is a $25 deductible for other services. Basic services pays at 80% and other major services at 50%. The County contributes $14.47 per month for employee coverage.

Voluntary Plans Employees may choose from a variety of plans arranged through Mark III Benefits. These include AFLAC Accident, Critical Illness and Hospital Indemnity plans; MetLife Group Cancer; MassMutual Whole Life; and Superior Vision plans. In addition we offer Short-term and Long-term disability.

Life Insurance The County provides $10,000 Basic Life insurance for employees. An employee may choose to purchase additional voluntary term life insurance.

Retirement Pension is offered through the N.C. Local Government Employees' Retirement System. Employees are required to contribute 6% of gross wages toward their account. The County also contributes at 14.40% (law enforcement 16.08%). 401(k) and 457 are supplemental retirement plans administered by Empower. For the 401(k) plan, employees contributing a minimum of 1% are eligible for the County contribution of 2.5% toward their account. Employees contributing at least 3% or greater are eligible for a County Contribution of 3%. Law Enforcement Officers receive a 5% County contribution. The 401(k) plan offers both pre-tax and Roth after-tax contributions. The 457 plan is tax-deferred with no minimum contribution requirements.

Longevity Pay The County offers longevity pay to employees with at least 5 years of continuous service.