Chief Servicing Officer

Tulsa, OK | On-site

Monday–Thursday 8:00 AM–5:00 PM | Half-day Fridays

We are seeking an experienced Chief Servicing Officer to build and lead a mortgage servicing operation in Tulsa, OK. This is a true build-from-the-ground-up leadership opportunity, not a role stepping into an already established department.

The Chief Servicing Officer will have responsibility for developing the servicing infrastructure, processes, team, systems, and controls while overseeing a portfolio of approximately 2,000 loans totaling roughly $500M in unpaid principal balance.

The portfolio includes primarily non-QM residential, commercial/business-use, and constructionloans, including both performing and non-performing assets.

What You'll Own

• Build and establish the mortgage servicing department, including processes, workflows, staffing, controls, and service standards
• Lead approximately 10 servicing employees as the department grows
• Oversee the full servicing lifecycle across performing and non-performing loans
• Manage loan boarding, servicing transfers, portfolio onboarding, payment processing, cash application, payoffs, and account maintenance
• Oversee default servicing, loss mitigation, foreclosure, bankruptcy, investor reporting, and regulatory examinations
• Manage escrow administration, annual analyses, taxes, insurance, shortages, surpluses, and exceptions
• Ensure compliance with applicable investor, agency, escrow, and servicing requirements
• Monitor servicing-system performance and maintain strong data integrity
• Establish SLAs, performance metrics, and customer-service standards
• Lead borrower communications and resolution of escalated inquiries, complaints, and disputes
• Drive servicing-system implementations, operational improvements, and process automation
• Help position the servicing operation for future growth and expansion

What We're Looking For

• 10+ years of mortgage servicing experience
• 5+ years of leadership/management experience within mortgage servicing operations
• Direct experience managing both performing and non-performing loan portfolios
• Strong knowledge of non-QM mortgage servicing
• Experience with servicing transfers, loan boarding, and portfolio onboarding
• Strong understanding of agency and investor servicing requirements
• Experience overseeing default servicing and complex servicing operations
• Experience establishing, rebuilding, scaling, or significantly improving a mortgage servicing operation
• Experience with Nortridge or comparable mortgage/loan servicing platforms
• Bachelor's degree in Business Administration, Finance, Accounting, Mortgage Banking, or a related field
• Strong operational leadership with the ability to work in an entrepreneurial, hands-on environment

Preferred Experience

• Servicing-system implementation or conversion experience
• CMB or other mortgage-industry credentials
• Department-level budget or P&L responsibility
• Business development or growth-oriented experience within mortgage servicing

The Opportunity

This is a highly visible leadership role reporting directly to the CEO. The incoming leader will have the opportunity to put their stamp on the servicing organization rather than simply inheriting someone else's processes.

The environment is entrepreneurial, lean, fast-paced, and hands-on. The right person will be comfortable wearing multiple hats and taking ownership as the operation is established and scaled.

Some initial travel to Kansas may be required during the transition and implementation period, including occasional multi-day trips.

• BCBS medical, dental, and vision coverage: 100% employer-paid for employee and dependent children