Overview
Dozee Health AI is the pioneer in Contactless Remote Patient Monitoring (RPM). Headquartered in Bengaluru, India, Dozee partners with healthcare providers to apply AI-powered RPM solutions that enhance staff efficiency and patient outcomes.
Role: COO, US — the senior operator in the US business, owning the P&L end-to-end. Reports to the Global CEO and is responsible for building the SOPs, systems, cadence, and team to scale early SNF traction into a repeatable commercial engine. This is a hands-on leadership role focused on execution and institution-building.
Responsibilities
- P&L and Business Performance
- Own US revenue, gross margin, contribution margin, and EBITDA against the Annual Operating Plan.
- Build forecast discipline, monthly operating reviews, and a culture of hitting commitments.
- Own unit economics: customer CAC and LTV, deployment cost, per-facility margin, payback period.
- Commercial Engine (Sales + Revenue Operations)
- Partner with Head of Sales to scale enterprise SNF chain deals and regional expansion.
- Define pricing, contracting, RFP response, and revenue realization for the US market.
- Drive pipeline accountability, quota design, territory planning, and commercial KPIs.
- Operational and Clinical Excellence
- Ensure every SNF deployment meets clinical quality, nurse adoption, and SLA commitments.
- Institutionalize SOPs for installation, nurse training, clinical escalation, and customer success.
- Drive adoption metrics including alerts reviewed, resident monitoring, clinical actions taken, and rehospitalization impact.
- Team and Leadership
- Directly manage Heads of Sales, Operations, Clinical Operations, and Revenue Operations.
- Hire and develop talent as the US business scales.
- Represent the US business in global leadership forums.
- Cross-Geo Execution
- Collaborate with India-based Engineering, Product, Finance, HR, and Supply Chain.
- Translate US market realities into the global product roadmap.
- Ensure effective cross-time-zone execution with clear hand-offs and feedback loops.
- Account Management Excellence
- Own post-sale customer relationships across SNF accounts, driving retention and expansion.
- Build and institutionalize an account management playbook (QBRs, outcome reviews, escalation protocols, renewals).
- Drive net revenue retention through upsell opportunities within existing customers.
- Act as executive sponsor for strategic accounts and maintain senior relationships with SNF leadership.
- Turn customer feedback into actionable insights for Product, Clinical, and Commercial teams.
- Compliance and Regulatory Affairs (US)
- Ensure operations comply with HIPAA, CMS, and Medicare Part B RPM requirements.
- Maintain compliant contracting, BAAs, and billing practices across SNF accounts.
- Stay current on RPM reimbursement policy and regulatory changes; translate to operational impact.
- Develop internal compliance SOPs for data privacy, incident reporting, and clinical documentation.
Requirements
- Operator tenure: 12+ years in operator, commercial leadership, or general management in a B2B business, with at least one full P&L responsibility.
- Commercial chops: Deep fluency in revenue operations—forecasting, pipeline management, quota design, pricing, deal desk, and KPIs.
- Multi-site deployment: Experience scaling a business with repeatable deployments across many sites, training frontline users, and driving adoption.
- Zero-to-one builder: Demonstrated ability to stand up SOPs, dashboards, and operating cadence from scratch.
- Cross-geo stamina: Experience working with teams across a 10+ hour time-zone split for 18+ months; India is a core engineering/product hub.
- Learning speed: Proven ability to adapt quickly to new verticals and regulatory environments.