Chief Operating Officer (Planned Transition to President)

Chief Operating Officer (Planned Transition to President)This is not a typical COO role – it's an opportunity to step into a ~$20M business and grow into leading it.As a Chief Operating Officer at Kitchen Magic, located in Nazareth, PA, you will partner directly with the President and take a clear path toward becoming the next leader of the company.Kitchen Magic is a 45-year, family-owned kitchen and bath business built on craftsmanship, customer trust, and long-tenured teams. As the company looks to scale toward ~$40M over the next several years, we are seeking a leader who can own the business day to day while growing into full company leadership over time.This is a hands-on, in-person leadership role where success depends on your ability to drive performance, lead through people, and earn trust across a deeply established organization.What You'll Do You will step into a broad leadership role with accountability across the full business, including:Own overall business performance across sales, marketing, operations, and delivery, leading a team of ~7 functional leadersDrive revenue growth in a lead-driven, direct-to-consumer model, including oversight of marketing investment and conversion performanceLead the full customer journey, from lead generation and in-home consultative sales through installation and customer experienceDrive operational execution and scalability, particularly in scheduling, install coordination, and project deliveryDevelop and lead a cross-functional leadership team, building alignment, accountability, and clarity across departmentsPartner directly with the President on strategic direction and succession, taking on increasing ownership over timeStrengthen a relationship-driven culture while introducing the structure and accountability needed to support growthWhat We're Looking For This role is designed for a leader who can step in with confidence today and grow into full business ownership over time. Success in this role often comes from a combination of:Demonstrated ownership of a full business or significant business unit, including responsibility for revenue growth, profitability, leadership development, and cross-functional decision makingA genuine interest in learning a business deeply and growing into ownershipExperience working within a consultative, customer-driven sales model, with familiarity across lead generation, conversion, and customer acquisitionA background in consumer-facing environments, such as home improvement, design-build, or similar industriesComfort operating in a hands-on, in-person leadership role, staying close to teams, customers, and day-to-day executionExposure to growth and operational complexity, including building structure, strengthening teams, and improving processes as a business scalesA leadership style grounded in trust, clarity, and accountability, particularly in environments with established, long-tenured teamsWhat We Offer You We believe strong businesses are built by people who feel trusted, supported, and challenged.

We are proud to offer:Competitive compensation (targeting ~$200k in year one, with meaningful upside with company growth and as the role transitions to President)Clear, intentional path to the President and long-term leadershipCompany-wide profit-sharing program tied to business performanceThe opportunity to lead a respected brand with real autonomyMedical, Dental, Vision, and Telehealth benefits401k and profit-sharing programsA deeply loyal team and a culture known for transparency, trust, and being awarded as a Top Lehigh Valley Workplace for the past 11 years!Founded in 1979, Kitchen Magic pioneered cabinet refacing as an affordable way for homeowners to transform their kitchens. What began in a basement office grew - through grit, referrals, and doing right by people - into a respected regional brand operating from a 62,000-square-foot facility in Nazareth, PA. Today, we're known for craftsmanship, transparency, and a people-first culture where employees are trusted with the full picture - including our financials.

We believe accountability and humanity are not opposites - and we're looking for a leader who believes that too!I'm interested; how do I get started? Ready to step into a well-established business and help lead its next chapter?