Chief of Urgent Care

Sutter West Bay Medical Group (SWBMG) is seeking a Chief of Urgent Care to provide comprehensive clinical, operational, and strategic leadership for its Urgent Care service line. This role ensures high-quality, timely, and patient-centered care while optimizing access, throughput, workforce engagement, and financial performance. The Chief will partner with the Administrative Director in a dyad leadership model to manage daily operations and drive performance across all Urgent Care sites.

Practice Info

• The Chief of Urgent Care reports to the Chair of Primary Care.
• The role involves a dyad leadership model, partnering closely with the Administrative Director.
• Accountable for aligning Urgent Care performance with organizational goals.
• Fosters a culture of collaboration, accountability, and continuous improvement.
• Sutter West Bay Medical Group (SWBMG) is a fast-growing, physician-led, multispecialty medical group with nearly 500 physicians and advanced practice clinicians.
• SWBMG delivers integrated, patient-centered care across primary through quaternary care.

Responsibilities

• Lead the Urgent Care service line in alignment with organizational strategy, access goals, and community demand.
• Partner with the Administrative Director to oversee staffing models, budgeting, scheduling strategies, and resource allocation.
• Develop and implement initiatives to improve patient access, throughput, length of stay, and provider experience.
• Ensure adherence to evidence-based clinical guidelines, urgent care protocols, and quality standards.
• Lead physician and advanced practice provider recruitment strategy for Urgent Care.
• Oversee onboarding and integration of new providers.
• Monitor and drive performance against Urgent Care KPIs, including access, throughput, length of stay, LWBS, quality, patient experience, and financial performance.
• Support growth strategies for Urgent Care, including site expansion, hours optimization, and integration with primary care, specialty, and virtual care.

Compensation

• $300,000 - $450,000 /Yr.

Requirements

• MD or DO with board certification in Family Medicine, Internal Medicine, or Emergency Medicine.
• Minimum of 5 years of clinical experience with at least 3 years in a leadership role, preferably in Urgent Care or ambulatory settings.
• Demonstrated success leading high-volume, access-driven clinical operations.
• Experience with physician recruitment, onboarding, and workforce development strongly preferred.
• Strong leadership, communication, and problem-solving skills.