Chief of Staff (Insurance Operations) - Phoenix, AZ

Chief of Staff (Insurance Operations) - Phoenix, AZ

Phoenix, AZ

Job Title

Revenue Operations Manager (Healthcare / Insurance Operations)

Overview

CMIC is seeking a hands‑on Revenue Operations Manager to help scale a multi‑state healthcare organization by strengthening the systems, data, and processes that support revenue growth and operational efficiency.

This is an individual contributor role ideal for someone who enjoys building structure from ambiguity, connecting operational dots across teams, and improving how revenue‑related work actually flows day to day. You’ll partner closely with leadership across operations, billing, finance, and technology to improve visibility, execution, and scalability as we expand into new and existing states.

This role is not a sales role — it’s about making revenue operations work better behind the scenes.

Key Responsibilities

Revenue & Operations Enablement

• Serve as a power user and owner of Microsoft Dynamics CRM and related revenue operations workflows
• Improve revenue lifecycle processes including intake, billing readiness, invoicing support, collections coordination, and reporting accuracy
• Partner with billing, finance, and administrative teams to reduce friction, errors, and delays in revenue‑related operations

Systems, Process & Documentation

• Build, document, and continuously improve SOPs, workflows, and operating standards
• Lead the creation and ongoing maintenance of a centralized Company Wiki / knowledge base (Year 1 core deliverable)
• Support integration and optimization of point solutions and internal tools across operations and finance

Data, Reporting & Visibility

• Support data analysis and reporting that improves visibility into operational performance and revenue drivers
• Help standardize dashboards, reports, and tracking to support leadership decision‑making
• Identify gaps in data flow and propose practical improvements (not over‑engineered solutions)

Scaling & Change Enablement

• Support operational readiness for new state launches and market expansion
• Assist with rollout of new tools, workflows, and process changes by training and supporting internal teams
• Act as a connective tissue between teams to ensure changes actually stick

Ideal Background

1–4 years of experience in Revenue Operations, Business Operations, Consulting, Professional Services, or a fast‑paced startup environment

Strong organizational and analytical skills with a bias toward execution

Comfortable working independently, managing multiple initiatives, and operating with incomplete information

Curious, detail‑oriented, and motivated by building systems that scale

Able to translate messy reality into clear processes and usable documentation

Tools & Experience (Nice to Have)

• Microsoft Dynamics 365 (CRM or ERP experience strongly preferred)
• Exposure to QuickBooks or similar accounting / billing systems
• Experience working cross‑functionally with Ops, Finance, Billing, or Technology teams

Why This Role Stands Out

High visibility and direct partnership with leadership

True ownership over revenue operations foundations

Opportunity to shape systems and processes early, not just maintain them

Clear path to expanded responsibility as the organization scales