Chief of Staff (California Based)

Chief Of StaffCOVU is the AI-native risk infrastructure platform transforming how insurance is distributed, managed, and embedded into customer experiences. We've raised over $30M, acquired multiple agencies, and are now scaling a next-generation platform that combines smart automation, human expertise, and seamless integration into the risk value chain.We're moving fast—and we're looking for a Chief of Staff to operate at the center of it all.The RoleAs Chief of Staff, you'll work directly with the CEO and COO, helping bridge customer experience, operations, and product. This role is ideal for someone who's obsessed with optimizing customer experience and operational efficiency, and who uses data to drive execution and uncover insights.

Your north star is helping our AI-native service model operate at scale with excellence, precision, and empathy.You will serve as a high-trust operator with increasing visibility and impact—owning key cross-functional initiatives and becoming a strategic extension of our executive office. Over time, this role is intended to evolve into a senior operating role with company-wide scope.What You'll DoDrive initiatives to improve and scale customer experience, ensuring satisfaction, retention, and operational excellenceIdentify and solve process inefficiencies across service delivery, onboarding, and supportUse data, dashboards, and analysis to prioritize initiatives, improve workflows, and align operational and product roadmapsPartner with the CEO and COO to ensure strategic initiatives are tracked, staffed, and executedBridge product, operations, and customer success to align efforts around customer outcomesManage internal planning cycles, meeting cadences, and cross-departmental communicationPrepare strategic briefings and reports for internal and external stakeholdersYou Might Be a Fit If You:Have 5–10 years of professional experience, ideally with time spent in high-growth startups or fast-paced operating environmentsAre a former founder or early-stage operator who's built systems, teams, or products from scratchHave insurance experience—especially in P&C, agency operations, or insurtech (massive plus)Have a strong data orientation—experience working with data engineering, analytics, or ops/product data is a big plusAre deeply passionate about customer experience and process optimizationThrive at the intersection of product, people, and systemsAre a strong communicator, project manager, and systems thinkerAre comfortable working closely with execs and gaining visibility across the orgThe Kind of Person Who Thrives Here:Builder's DNA – You roll up your sleeves and own resultsFast Learner – You're constantly absorbing and applying new conceptsStrategic & Tactical – You zoom in and out with easeEQ + Grit – You build trust quickly, manage change gracefully, and persist through complexityCompensationCompetitive salaryEarly-stage equity packageHealth, wellness, and growth benefitsCareer path toward senior operating roles (COO, GM, etc.)LocationCalifornia-based required (Los Angeles preferred)Our Values at COVUAt COVU, values aren't posters on a wall—they are the operating system of how we work. We believe the right team, aligned around a shared set of principles, can build something extraordinary.

As Chief of Staff, you'll be expected to lead and embody these values every day:Trust & Impeccable Agreements — We honor our word, communicate transparently, and take accountability.Entrepreneurship & Ownership — Everyone here is a builder. We take initiative and act like owners, not employees.Beyond Expectations — We don't settle for "good enough." We aim to wow customers and teammates alike.Urgency & Adaptability — We move fast, learn faster, and adapt as needed to win.Customer Obsession — We exist to manage people's risk—and that starts with empathy, feedback, and execution.We want people who will protect and extend these values, not just align with them. If this sounds like how you already operate, you'll thrive here.Why This Role?You'll sit at the heart of COVU's mission to blend human touch and AI at scale.

If you want to optimize customer outcomes, leverage data, and streamline operations, all while growing into a senior operator—this is your launchpad.