Chief Member Experience & Service Excellence Officer

PFCU is seeking a Chief Member Experience Officer to plan, direct and execute the full scope of the member experience strategy across branch operations, contact center, ITM, and facilities. This role reports to the EVP and requires regular oversight of multiple departments to ensure a consistent, member-centric experience across all channels.

The position includes leadership over budgeting, regulatory compliance, and vendor risk, with a focus on driving service excellence and achieving strategic