Delta Dental of Washington seeks a Director of Contact Center Operations to lead a multi-site operation, align contact channels, and deliver exceptional service while driving strategic outcomes.
This role emphasizes workforce optimization, data-driven decision making, and technology enablement to exceed service levels, improve efficiency, and foster accountability and continuous improvement.
#J-18808-LjbffrChief Contact Center Operations & CX Leader in spokane at Unknown Company
This position is listed as full time and onsite.