Chief, AI-Driven Technical Support & Proactive Service

Zendesk, Inc. is seeking a Senior Director to lead the Technical Support organization overseeing AI-enabled and human-assisted resolutions.

This leader will set the operating strategy, develop a strong technical leadership team, and drive efficiency and scalability across our support systems. You will guide a cultural and operational transition of human agents toward proactive, AI-aligned workflows, partnering with AI teams and cross-functional leaders to deliver exceptional customer outcomes