Sensi.AI is seeking a Head of Customer Support Operations to scale our support organization in a hybrid Austin-based role. You will own reporting, VOC programs, escalation design, and cross-functional processes to improve customer outcomes.
This is a high-impact leadership position reporting to the executive team. You will partner with Product, R&D, CS, Implementation, and Operations to drive data-driven improvements, ensure SLA performance, and lead strategic initiatives that enhance service
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