Providing essential support to users, the full-time Chat and Email Support Agent will efficiently resolve customer inquiries and technical issues while maintaining clear communication in a remote environment. Key responsibilities Respond promptly and professionally to customer inquiries via chat and email Diagnose technical issues and guide customers with step-by-step solutions Document customer interactions and track resolution progress using support tools Required qualifications Experience in customer support, particularly through chat and email Familiarity with customer support software and ticketing systems Basic technical aptitude and quick learning ability for new software High school diploma or equivalent; additional education or certifications are advantageous Experience working remotely or in virtual teams is beneficial