Overseeing daily operations and team performance, the full-time remote Chargeback Team Lead will manage and develop Chargeback Specialists, ensuring compliance and operational excellence while driving continuous improvement in chargeback processes. Key responsibilities: Coach and support Chargeback Specialists through onboarding, training, and ongoing development Monitor service levels, workloads, and compliance with card network requirements while serving as the primary escalation point for operational issues Review quality and performance metrics, providing feedback and partnering with management on performance concerns Required qualifications: 3+ years of experience in chargeback, dispute resolution, fraud operations, or payment processing Demonstrated experience in leading, coaching, and mentoring a team Strong analytical skills with the ability to manage competing priorities effectively Advanced knowledge of chargeback regulations and dispute processes
Chargeback Team Lead in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.