Chargeback Analyst - Las Vegas, NV

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.nnWhether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - an Analyst Chargeback, you'll play a key role in supporting payment dispute operations by researching, processing, and resolving chargebacks, retrieval requests, and account inquiries. This role is ideal for someone who enjoys investigative work, has strong attention to detail, and thrives in a fast-paced environment where accuracy and customer service are equally important. You'll work cross-functionally to ensure financial disputes are resolved efficiently while maintaining compliance with established procedures and service standards.nnLocation:Las Vegas (hybrid).nnWhat You'll DonnResponsible for verifying and posting details of business transactions, such as funds received and disbursed, and total accounts.nMaintains accounting records of chargebacks, retrieval requests, and exception processing.nCompiles and sorts documents as they relate to the chargeback and retrieval cycles.nAnalyzes customer needs when answering questions as they relate to account inquiries and disputes.nExplains available services to customers.nCorrects errors and resolves financial disputes as conveyed by cardholders and credit card associations.nAdheres to departmental procedures to meet customer and client needs in an innovative and resourceful manner.nPerforms other related duties as assigned.nnWhat We're Looking FornnHigh school diploma or GED required; Associate degree preferred.n0–2 years of experience in customer service, financial operations, data analysis, or a related office environment.nBasic understanding of accounting principles or financial transactions.nStrong analytical and problem-solving skills with exceptional attention to detail.nExcellent verbal and written communication skills with a customer-focused mindset.nAbility to build positive working relationships across multiple teams.nProficiency with Microsoft Office, including Excel, Word, and Outlook.nBilingual skills are a plus.nnKeys to SuccessnnMaintain a high level of accuracy while handling financial transactions and sensitive customer information.nStay organized and effectively manage multiple priorities in a fast-paced environment.nDemonstrate professionalism, integrity, and confidentiality in all interactions.nRemain calm and solution-oriented when handling customer disputes or difficult conversations.nAdapt quickly to changing priorities, procedures, and business needs.nCollaborate effectively with teammates while working independently to resolve issues.nDeliver exceptional customer service while adhering to company policies and compliance standards.nn#LI-MW1nn#LI-OnsitennAt IGT, we believe compensation should be as individual as you are, reflecting your skills, experience, background, and location. For this role, the hourly compensation is 18,50 USD, with flexibility to adjust higher or lower based on the full scope of qualifications. We proudly comply with all applicable local pay transparency laws and collective bargaining agreements.nnAnd compensation is just the beginning. Our Total Rewards program is designed to support your success, both professionally and personally, and may include:nn• Discretionary bonus opportunitiesnn• Comprehensive health, dental, and vision coveragenn• Paid time off and wellness programsnn• Tuition reimbursementnn• 401(k) with company contributionsnn• Additional benefits including disability coverage and identity protectionnnIGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.nnIGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.nnWe thank all applicants for their interest; however, only those selected for an interview will be contacted.