Chargeback Analyst

Job Summary: The Chargeback Analyst will be an integral part of the Payment and Risk Operations team, responsible for managing chargeback disputes, merchant disputes, reconciliation processes, and customer communication . This role requires a strong understanding of payment card risk management , with expertise in investigating transaction discrepancies, processing disputes, and maintaining compliance with industry standards . The ideal candidate will be detail-oriented, tech-savvy, and capable of making independent decisions in a fast-paced environment.
Key Responsibilities:

• Issuing Chargeback Management : Review, research, investigate, and submit outgoing chargeback disputes to processors.
• Merchant Dispute Handling : Review, research, and prepare representment letters for incoming merchant disputes.
• Chargeback Reconciliation : Update and track chargeback status to ensure timely resolution.
• Customer Communication : Respond to documentation requests via email and phone calls professionally.
• Compliance & Performance Standards : Ensure dispute milestones are met within required timeframes.
• Data Management : Maintain accurate records related to chargebacks, disputes, and financial transactions.

Education & Experience Requirements:

• Minimum 2 years of chargeback/payment card risk management experience (required).
• Minimum 2 years of customer service experience (required).
• Strong data analysis and investigative reporting skills.
• bility to resolve transaction/payment issues independently without complete process guidance.
• Clear and effective communication skills for managing customer interactions.
• Proficiency in Excel and other tools for creating spreadsheets, models, and reports.
• bility to make sound judgment calls in dispute resolution.

Core Competencies:

• Fast Learner & Tech-Savvy
• Excellent Communicator
• Reliable Team Player
• ttention to Detail
• Self-Starter & Problem-Solver
• Thrives in a Fast-Paced Environment
• Independent Decision Maker with Strong Analytical Skills

Work Schedule & Hiring Process:

• Work Hours: 9 AM - 6 PM CST

Interview Process:

• Round 1: Hiring Manager (Zoom Interview)
• Round 2: Team Lead (Zoom Interview)