Change Management Lead

Responsibilities

• Define and lead the change management strategy aligned to program objectives and transformation milestones
• Develop comprehensive change plans covering stakeholder engagement, communications, training, and adoption
• Identify and assess change impacts, risks, and stakeholder needs; recommend mitigation strategies
• Design and execute stakeholder engagement strategies for MTSC leadership, budget owners, workstream DRIs, and key business-unit stakeholders
• Lead leadership messaging, cascade materials, FAQs, and regular updates across PMO, workstreams, and leadership
• Build relationships and influence across a matrixed environment to secure sponsorship and participation
• Drive adoption of new processes, tools, and ways of working across MTSC workstreams
• Define, track, and report adoption and behavior-change metrics
• Identify resistance points and implement mitigation plans
• Create presentations, playbooks, training aids, and FAQs
• Equip leaders and managers with materials and coaching to cascade change
• Iterate content and engagement approaches based on feedback and outcomes
• Partner with PMO, project leadership, Finance, Operations, and PM/Analytics to align change activities with program deliverables and reporting cadences
• Participate in governance forums to surface change risks, readiness, and mitigation plans
• Support readiness checks and pre-/post-implementation assessments

Requirements

• Strong experience in change management within large-scale transformation programs, ideally in supply chain, operations, or medtech/healthcare
• Proven ability to design and deliver stakeholder engagement strategies that drive adoption and organizational alignment
• Excellent communication and storytelling skills across multiple organizational levels
• Experience developing structured change plans, communications, training materials, and adoption measurement approaches
• Ability to navigate complex, matrixed environments and influence without formal authority
• Strong project management skills, attention to detail, and ability to operate under tight timelines
• 5+ years of relevant change management, organizational development, or transformation experience (preferred qualification)
• Certification in change management (e.g., Prosci) or equivalent practical experience
• Familiarity with adoption metrics, readiness assessments, and stakeholder sentiment measurement
• Experience with MS Teams, SharePoint, learning platforms, PowerPoint, and simple LMS authoring
• Bachelor's degree in Business, Organizational Development, Communications, or related field (preferred qualification)

Core Competencies

Demonstrates expertise in change management strategies, stakeholder engagement, and adoption measurement within large-scale transformation programs. Proficient in developing structured change plans and communication materials while navigating complex environments to drive organizational alignment.

Highest-signal resume keywords

• Change Management
• Stakeholder Engagement Strategies
• Adoption Measurement
• Project Management
• Change Management Certification

Hard Skills

• Change Management
• Stakeholder Engagement
• Adoption Metrics
• Change Plans Development
• Training Material Development
• Risk Assessment
• Behavior-Change Metrics
• Governance Participation
• Readiness Assessments
• Organizational Development

Soft Skills

• Excellent Communication
• Storytelling Skills
• Influencing Without Authority
• Attention to Detail
• Ability to Operate Under Tight Timelines

Certifications & Qualifications

• Change Management Certification
• Prosci Certification

Industry Keywords

• Large-Scale Transformation
• Supply Chain
• Operations
• Medtech
• Healthcare

Tools & Technologies

• MS Teams
• SharePoint
• PowerPoint
• Learning Platforms
• LMS Authoring