Change Management Consultant

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Change/Release Management Coordinator in Irving, TX (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially.

Contract Duration: 9 Months + extensions/conversion

We are seeking an experienced Change / Release Management Coordinator to support enterprise-level change and release governance. This role is responsible for coordinating complex release activities, managing change governance documentation, and ensuring adherence to established SDLC and compliance processes. Prior enterprise level release management experience is highly preferred due to the complexity of the release methodology and existing playbooks.

In this role, you will create and manage release-related Change Requests within the ServiceNow platform. You will support execution by managing the requests thus ensuring timely approvals and alignment with release schedules

Skills & Experience

• Experience opening Change Requests and be able to use data to make risk-based decisions based on factual data in a fast-paced environment.
• SDLC experience
• Previous ServiceNow Experience a plus

Desired Qualifications:

• Experience working with SDLC (Systems Development Life Cycle)
• SDLC Tracker Experience
• AGILE/JIRA experience
• Enterprise Incident Management
• Planning and Running effective meetings (Teams) with large teams
• Building rapport and effective collaboration with ServiceNow and all ServiceNow Build Team resources

What You Will Be Doing

• Create and manage release-related Change Requests within the ServiceNow platform. You will support execution by managing the requests thus ensuring timely approvals and alignment with release schedules.
• Plan, manage, coordinate, communicate and deploy weekly and "on demand" (expedited / emergency) releases on a rotational basis (nights & some weekends)
• Participate in additional ServiceNow release management activities: Patching, Cloning, Upgrades, Key Notifications (gathering information, drafting and distribution) and AGILE/JIRA daily standups and story tracking Environment Management
• Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems
• Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
• Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems
• Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions
• Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes
• Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables
• Coordinate communication and information flow between business and technology teams