Change Management and Adoption Consultant

• Support clients with electronic health record (EHR) implementation


• Prepare end users for the new EHR through on-site support using change management and training tools


• Serve as the go-to resource for new system users


• Provide change management tools and resources


• Analyze workflows end-to-end


• Answer questions, solve problems, and help users prepare for system go-live


• Establish and maintain relationships with stakeholders


• Support training, change management, go-live, and sustainment activities


• Support development of work products and deliverables


• Establish relationships with primary clients and stakeholders


• Identify opportunities to improve processes


• Support business development across the Department of Veterans Affairs account team


• Support change management implementation and execute the overarching change management strategy


• Deliver change management communications about the OCM program and upcoming organizational change


• Manage coordinated change impacts across impacted organizations and personas


• Support pre-go-live activities, including training and adoption events


• Guide client conversations toward effective outcomes


• Educate business partners about the value of change management


• Engage the community of change practitioners across the organization


• Build relationships with service line staff as a key point of contact before go-live


• Work with clients and team to identify improvement opportunities


• Develop slide decks and presentations


• Collaborate with stakeholders to track progress on initiatives and workstreams

Requirements

• Must be U.S. citizen and be able to obtain a Public Trust clearance


• Minimum of Bachelor's Degree


• Minimum 3-5 (5+ years preferred) of change management or training experience


• Ability to work 12-hour shifts on site during pre- and post-go-live activities


• Experience working directly in the Oracle Health/Cerner EHR as a clinician, administrative staff, or other end user


• Knowledge of Microsoft Office Products and related applications


• Ability to identify and address client needs


• Ability to actively participate in client discussions and meetings


• Ability to communicate a broad range of firm services


• Ability to prepare concise, accurate documents


• Organized, self-motivated, and able to multitask in a fast-paced environment


• Ability to work independently and as a team member


• Excellent written and verbal communication skills, including ability to present to executive leadership


• Ability to manage deadlines and recurring deliverables


• Must be willing to travel up to 75-100%


• Advanced degree in Public Health, Health Administration, Organizational Change Management or Business Administration (nice to have)


• Experience in healthcare information technology consulting or large-scale IT transformation projects (nice to have)


• Experience as a clinician (nice to have)


• PROSCI Change Management Certification (nice to have)


• CCMP Certification (nice to have)

Core Competencies

Demonstrates expertise in change management and EHR implementation, with a strong ability to support training, stakeholder engagement, and process improvement. Proficient in developing communication strategies and managing client relationships to ensure successful system adoption.

Highest-signal resume keywords

• Change Management Experience


• EHR Implementation Support


• Stakeholder Relationship Management


• Training Development and Delivery


• PROSCI Change Management Certification

ATS Optimization Keywords

Hard Skills

• Change Management


• EHR Implementation


• Workflow Analysis


• Training Development


• Process Improvement


• Client Needs Assessment


• Document Preparation


• Healthcare Information Technology


• Oracle Health/Cerner EHR Experience


• Organizational Change Management

Soft Skills

• Excellent Communication Skills


• Organized and Self-Motivated


• Ability to Multitask


• Team Collaboration


• Client Engagement

Certifications & Qualifications

• PROSCI Change Management Certification


• CCMP Certification

Industry Keywords

• Healthcare Information Technology Consulting


• Public Health


• Health Administration


• Organizational Change Management


• IT Transformation Projects

Tools & Technologies

• Microsoft Office Products


• Change Management Tools


• Presentation Software