CFS -Optical Retail Assistant

Optical Retail Assistant

US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. With 55 clinics and 5 surgery centers, led by 109 providers and more than 1,200 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.

At Center for Sight, our doctors and staff are dedicated to providing you with the most thorough, gentle, and modern service for your eye care needs. With over 50 years of combined service and experience throughout Southwest Florida, we are dedicated to helping you see clearly.

Job Summary: Are you a strong customer service professional looking for an opportunity to get into high-end optical retail? If so, we want to hear from you! A career as an Optical Assistant is an exciting opportunity to learn on the job in an industry that combines the love of retail and medical devices. Detail oriented, able to multi-task and customer service skills are a must!

Essential Job Functions

• Listen and address needs of patients as evidenced by company standards and policies.
• Answer the phones, and communicate patient's needs to the Opticians and Optical Technicians.
• Efficiently take orders for contact lenses, create contact lens encounters and order lenses from ABB or another supplier.
• Navigate insurance websites to assist patients with the available benefits and costs associated with their plan.
• Sell and create encounters for accessories.
• Learn the lensometer.
• Oversee Frame Inventory.

Competencies

• Demonstrated ability to follow oral and written instructions.
• Must be able to maintain a high degree of confidentiality.
• Ability to multi-task, work in a fast-paced environment and manage time accordingly to meet deadlines and requirements of the organization.

Position Type and Expected Hours of Work

• This is a full-time position based in Sarasota Florida.
• Full-time position with days and hours Monday through Friday, 8:30am – 5:30pm.
• Travel to other locations as necessary.

Education and Experience

• A high school graduate or equivalent (required)
• Excellent communication and listening skills to properly address patient needs (required)
• Customer Service or service-related experience is a plus (required)

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.