Chick-fil-A Team MemberMust be available on Saturdays. Closed on Sundays.Works to personally implement the Winning Hearts Every Day Restaurant Customer Care Strategy, which includes:Ensuring Operational Excellence in the following areas by:Following Chick-fil-A standards, recipes, and systemsAdhering to food safety standards and organizational safety standards for a specific area and positionSeeking excellence in food qualityWorking toward a standard of excellence in order accuracy and a sense of urgency for a specific area and positionHolding oneself accountable for thinking Customer FirstGoing above and beyond to keep the Restaurant clean, safe, and refreshing both inside and outside and understands how that affects the customerDemonstrating and teaching 2nd Mile Service by:Making it Personal by using names and sharing a warm welcome and fond farewellBeing Proactive by checking in and anticipating customer's needsBeing Generous by surprising and delighting customers with food, fun, and moreUpholding a standard of Attentive & Friendly Team Members by:Paying attention to details and considering Customer impacts and impressionsDelivering Core 4 in each customer interactionRecovering quickly when a customer has had an unsatisfactory experienceEmbrace leading and caring for oneself, each other, and the Restaurant by:Demonstrating and upholding Chick-fil-A Covington Highway 21 Values:Teamwork: Fostering trust, cooperation, and strong relationships within the team to achieve shared goals while creating a fun environment.Optimism: Choosing to lead with a positive attitude even in challenging circumstances and to have a positive influence on others.Kindness: Being friendly, considerate and genuine towards others and yourself while having a deep appreciation for other individuals and their contributions.Stewardship: Committing to uphold the highest standards in all aspects of work and being a good steward of the Brand that has been entrusted to us.Growth: Having strong self-awareness and embracing change with a mindset focused on constant improvement and personal development.This role requires team members to have the following skills:Have self-awareness in how our actions can affect customer and teammatesChoose a positive attitude in all expected and unexpected situationsAssume that others have good intentions and not place blameLearn to understand and regulate your own emotions to relieve stressSpecifically, team members should:Follow handbook policiesFollow Chick-fil-A recipes and procedures and strive for quality and accuracy of workEngage with customers and team using Winning Hearts Every Day strategy expectationsReliably attend shift on time and is prepared to serveTake care of Cash, Equipment, Products and PremiseBe friendly, considerate and genuine toward guests and teammatesPut in the effort to get to know your teammatesCreates genuine interactions by utilizing CORE 4, HEARD Model, and Language of HospitalityBe aware of organization's goals and how you contribute to thoseProactively communicate with other team members in daily operationsUtilize and actively checks communication channelsProactively communicate issues to leadership team as they ariseLook for ways to continuously grow in their ability to be a team player, support the Restaurant brand and values, and work to increase their contribution to the RestaurantLearn from mistakes and encourage others to as wellAsk for feedback and guidance from Leaders to build skillsPursue personal excellenceBe open minded to changes made by the leadership teamBe flexible with roles and tasksStarting pay is $15/hour for Full-Time and $10-12/hour for Part-Time.Benefits for Full-Time Team Members include:One free employee meal each shiftPay $300 towards Monthly Health Insurance Premium (after six months)Provide access to 401K (after one year)Paid time off (PTO) of 40 hours after 1 yearMost Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.