Serving as a primary point of contact for patients and healthcare providers, the full-time remote Certified Pharmacy Technician Navigator will guide patients through the specialty pharmacy care process, coordinating prescription orders, patient communication, and billing inquiries while ensuring a seamless experience. Key responsibilities Act as the main contact for patients and provider offices regarding specialty medication orders and pharmacy services Guide patients through the specialty pharmacy process, providing education and coordinating services across teams Process prescription orders and inquiries, ensuring timely responses and maintaining accurate documentation of patient interactions Required qualifications Certified Pharmacy Technician (CPhT) preferred, or equivalent healthcare experience Minimum two (2) years of medical, pharmacy, or healthcare-related experience At least one (1) year of call center or customer service experience, preferably in healthcare or specialty pharmacy Understanding of pharmacy operations and specialty medication workflows Proficiency with computer systems and patient management platforms