Certified Pharmacy Technician Lead

Job Summary In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB or Except certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers. Models and delivers a distinctive and delightful customer experience. Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries. Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers. Job Responsibilities
* Customer Experience
* Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
* Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (example greeting, eye contact, courtesy, etc) and Walgreens service traits (for example, offering help proactively, identifying needs, servicing until satisfied, etc)
* Develops strong relationships with most valuable customers.
* Operations
* Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co Pharmacy Code of Conduct.
* Responsible for holding store keys to open and close without management as necessary.
* Maintains accurate inventory counts; maintains the accuracy of on hand quantities including, but not limited to, basic departments, stockroom, and overstock locations. Completes resets and revisions.
* Responsible for basic department pricing and making daily price changes, ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and or regulatory compliance programs are completed accurately and within the required timeframe.
* Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill