Certified Patient Account Representative

To support patient inquiries and billing accuracy, the full-time Certified Patient Account Representative will manage insurance claims, resolve credit balances, and serve as a subject matter expert on payer guidelines while working remotely from 8 AM to 4:30 PM Eastern. Key responsibilities Verifies and updates patient insurance coverage, rebills claims, and reviews patient accounts for accuracy Researches and resolves patient inquiries while deescalating complaints to enhance the billing experience Liaises with patients and payers to resolve insurance billing issues and obtain required documentation Required qualifications Certified Patient Account Representative (CPAR) certification required High School Diploma or GED Minimum of 3 years of medical billing and/or coding experience Knowledge of revenue cycle functions and billing regulations Proficiency in computer systems and software necessary for job duties