Certified Medical Assistant

To support the enrollment process in a palliative care program, the full-time Certified Medical Assistant will conduct outreach calls to patients and families, complete eligibility screenings, and schedule initial visits with nurse practitioners, all while working remotely. Key responsibilities Conduct targeted telephonic outreach to educate patients and families on palliative care and Vynca's services Complete structured screening forms to determine program eligibility based on chronic disease history and functional decline Act as a liaison between patients and the care team, ensuring timely responses to inquiries and coordinating logistics for patient visits Required qualifications Current CMA or CCMA certificate issued by a recognized credentialing body 2 years of healthcare experience, with at least 8 months of clinical experience preferred 1 year of telephonic or call center customer service experience, with a preference for call center experience Experience in a medical practice or healthcare setting, including familiarity with EHR platforms Training in motivational interviewing and patient education, with comfort discussing serious illness and chronic disease topics