Centralized Service Representative

Providing telephone and digital support for patients and provider offices, the full-time Centralized Service Representative will manage appointment scheduling, patient account creation, and call routing while adhering to established protocols, with the potential for remote work. Key responsibilities Accurately create or locate patient accounts and collect essential demographic and insurance information Process and route a high volume of patient calls while scheduling appointments across multiple specialties Utilize active listening skills to address urgent patient needs and deescalate concerns effectively Required qualifications High school diploma or GED Minimum one year of paid customer service work experience Experience in a clerical support role within a healthcare setting or call center is preferred Proficiency in computer applications, including electronic medical records and MS Office Ability to work independently and prioritize workflow based on established instructions