Centralized Service Representative

Providing telephone and digital support for patients and provider offices, the full-time Centralized Service Representative will manage scheduling, registration, and patient inquiries while adhering to established protocols in a hybrid work environment. Key responsibilities Accurately create and manage patient accounts in the electronic health record system, including collecting demographics and insurance information Process and route patient telephone calls efficiently, ensuring adherence to department protocols and promoting a positive patient experience Schedule appointments and procedures across multiple specialties, coordinating with providers and staff to resolve any scheduling issues Required qualifications High school diploma or GED Minimum one year of paid customer service work experience Experience in a clerical support role or call center environment preferred Proficiency in electronic medical records systems and MS Office applications Strong organizational and communication skills, with the ability to work under minimal supervision