Central Scheduler / Switchboard Operator

Job TitlePosition posted: 7/10/2026 Two schedules available: Monday - Friday 7:45AM - 4:15PM Monday 7:30AM - 5 PM, Tuesday-Thursday 8:30AM - 5 PM, Friday 9:30AM - 5PMResponsibilitiesJob Specific Competencies:Answer all incoming calls directed to the Centralized Scheduling Department (CSD) in an expedient fashion.Completes each scheduling encounter in an efficient, standardized and accurate manner.Schedules unassigned patients with appropriate physician depending on patient needs and location.Demonstrate exceptional organizational skills.Conducts all activities with the highest standards of professionalism and confidentiality, complies with all applicable laws, regulations, policies and procedures, supporting JCMG's corporate integrity efforts by acting in an ethical and appropriate manner.JCMG Core Competencies:Strives for continuous quality improvement.Participates in educational experiences designed to maintain and/or improve professional competence.Maintains high work ethic standards.Provides quality customer service to staff, patients and visitors at all times.Minimum QualificationsEducation:High school diploma or GED preferred (equivalent education or experience will be considered)Experience:Previous customer service in a high volume, fast paced environment is requiredPrevious experience in an administrative or clerical position required1-2 years of scheduling experience in a call center environment preferredKnowledge of medical terminology and procedures requiredCertification/License:NAKnowledge/Skills/Abilities:Must have excellent communication skills and ability to interact with a diverse population and professionally represent JCMGStrong team working and collaborative skillsAbility to multi-task and work independentlyAttention to detailExcellent organizational skills, written and oral communication and customer service skills particularly in dealing with stressful personal interactionsMust have knowledge of office equipment and computersIntermediate to advanced proficiency in Microsoft applications, database management and document preparationDemonstrates proper phone etiquetteUses active listening skillsWork EnvironmentWork is performed in a centralized scheduling phone room, includes constant phone contact with patients and outside health care personnel. Work may be stressful at times. Interaction with others is constant and interrupted.BenefitsHealth insurance & employer paid short- and long-term disabilityGenerous PTO policy, beginning at 148-hours annually56 hours paid Holiday LeaveEmployer Retirement Plan (401K) with employer matchTuition reimbursement and other professional advancements, including a Medical Assistant training program