The Opportunity
This position is responsible for supervising the day-today plasma center operations and staff to ensure efficient plasma collections. You will report to the Center Manager.
The Role
* In compliance with Standard Operating Procedures (SOPs), supervise center operations daily activities.
* Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations.
* May be required to perform tasks in work areas.
* Advise management of employee relation issues or escalated donor issues.
* In conjunction with Group Leaders, facilitate donor movement throughout the center minimizing wait time and processing.
* Ensure the center is staffed with adequate number of personnel to provide sufficient support based upon center size, structure and donor flow.
* Monitor time card reporting procedures, attendance, and utilization of overtime.
* Conduct error investigations and develop recommendations for process improvement.
* Participate with management in conducting performance appraisals, providing performance feedback.
* With management review, document verbal and written coaching level corrective actions as needed.
* Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status.
* May assist with the recruitment and selection of center operation staff.
* Adhere to and promote compliance to company policies and procedures.
* May assist with the development and implementation of marketing initiatives to increase donor retention.
* Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
* Understand policies and procedures associated with hyper immune programs at the center if applicable.
* Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available.
* Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
* May conduct routine internal procedures and documentation audits.
* Promote safety in all actions.
* Maintain confidentiality of personnel, donor, and center information.
* Will be cross-trained in all technical areas and other functions to meet the needs of the business.
* Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
* Perform other job-related duties as assigned.
Your skills and experience
Education
* High school diploma or equivalency required.
* Bachelor's Degree or equivalent combination of education and professional work experience preferred.
Experience
* Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others required.
Working Conditions(physical & mental requirements)
* Shares information with internal contacts with common desire to reach a solution.
* Ability to make decisions, which have moderate impact on immediate work unit.
* Must be able to see and speak with customers and observe equipment operation.
* Occasionally perform tasks while standing and walking up to 100% of time.
* Reach, bend, kneel and have high level of manual dexterity.
* Occasionally be required to lift and carry up to 25 pounds.
* Fast paced environment with frequent interruptions.
* Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.
* Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
* Required to work overtime and extended hours to support center operational needs.
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This position is responsible for supervising the day-today plasma center operations and staff to ensure efficient plasma collections. You will report to the Center Manager.
The Role
* In compliance with Standard Operating Procedures (SOPs), supervise center operations daily activities.
* Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations.
* May be required to perform tasks in work areas.
* Advise management of employee relation issues or escalated donor issues.
* In conjunction with Group Leaders, facilitate donor movement throughout the center minimizing wait time and processing.
* Ensure the center is staffed with adequate number of personnel to provide sufficient support based upon center size, structure and donor flow.
* Monitor time card reporting procedures, attendance, and utilization of overtime.
* Conduct error investigations and develop recommendations for process improvement.
* Participate with management in conducting performance appraisals, providing performance feedback.
* With management review, document verbal and written coaching level corrective actions as needed.
* Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status.
* May assist with the recruitment and selection of center operation staff.
* Adhere to and promote compliance to company policies and procedures.
* May assist with the development and implementation of marketing initiatives to increase donor retention.
* Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
* Understand policies and procedures associated with hyper immune programs at the center if applicable.
* Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available.
* Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
* May conduct routine internal procedures and documentation audits.
* Promote safety in all actions.
* Maintain confidentiality of personnel, donor, and center information.
* Will be cross-trained in all technical areas and other functions to meet the needs of the business.
* Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
* Perform other job-related duties as assigned.
Your skills and experience
Education
* High school diploma or equivalency required.
* Bachelor's Degree or equivalent combination of education and professional work experience preferred.
Experience
* Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others required.
Working Conditions(physical & mental requirements)
* Shares information with internal contacts with common desire to reach a solution.
* Ability to make decisions, which have moderate impact on immediate work unit.
* Must be able to see and speak with customers and observe equipment operation.
* Occasionally perform tasks while standing and walking up to 100% of time.
* Reach, bend, kneel and have high level of manual dexterity.
* Occasionally be required to lift and carry up to 25 pounds.
* Fast paced environment with frequent interruptions.
* Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.
* Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
* Required to work overtime and extended hours to support center operational needs.
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Center Supervisor in birmingham at Unknown Company
This position is listed as full time and onsite.